Log In Sign Up

Responsible Gaming







Responsible Gambling | One Casino NZ | Safe Play Tools & Support

One Casino NZ โ€บ Responsible Gambling
๐Ÿ›ก๏ธ
Player Protection Policy

RESPONSIBLE
GAMBLING

Gambling is entertainment. At One Casino NZ we believe it should stay that way. This page explains the tools, limits and support services available to every NZ player โ€” and how to access them.

๐Ÿ“ž

Need help right now?

Call the Problem Gambling Foundation NZ free helpline: 0800 664 262 โ€” available 24 hours a day, 7 days a week.

๐Ÿ” SELF-ASSESSMENT

IS GAMBLING CAUSING YOU PROBLEMS?

Answer honestly. If you recognise yourself in three or more of the statements below, we strongly encourage you to use our tools or contact a helpline.

โฌœ

I spend more money on gambling than I planned to.

โฌœ

I gamble to escape stress, anxiety, or problems in my daily life.

โฌœ

I feel irritable or restless when I try to reduce or stop gambling.

โฌœ

I have chased losses โ€” continued gambling to try to win back money I lost.

โฌœ

I have hidden my gambling or lied about how much I spend to family or friends.

โฌœ

Gambling has caused financial stress โ€” borrowing money, unpaid bills, or debt.

โฌœ

I need to bet with larger amounts of money to feel the same excitement.

โฌœ

Gambling has negatively affected my relationships, work, or mental health.

๐Ÿ’š
If you ticked 3 or more โ€” reach out today.

Problem gambling is a recognised medical condition, not a character flaw. Help is free, confidential, and available right now in New Zealand.

๐Ÿ”ง PLAYER TOOLS

TOOLS TO KEEP GAMBLING FUN

All tools are available in your account dashboard under Settings โ†’ Responsible Gambling. Changes to limits take effect immediately.

๐Ÿ’ฐ
DEPOSIT LIMITS

Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets.

Daily limit
Takes effect immediately
Weekly limit
Takes effect immediately
Monthly limit
Takes effect immediately

โš ๏ธ Increasing a limit requires a 24-hour cooling-off period before the new limit applies.

๐Ÿ“‰
LOSS LIMITS

Set a maximum net loss per day, week, or month. When your losses reach the limit, your account is automatically locked for the rest of that period.

Applies to
Real money play only
Calculation
Deposits minus withdrawals
Resets
Start of each period

โš ๏ธ Increasing a loss limit also requires a 24-hour cooling-off period.

โฑ๏ธ
SESSION TIME LIMITS

Set a maximum playing session duration. When your time is up, you’ll receive a notification and be automatically logged out. Choose from 30 minutes to 8 hours.

Warning at
5 minutes remaining
Auto logout
At limit end

๐ŸŽฐ
WAGER LIMITS

Cap the maximum amount you can bet per spin or per hand. Helps you pace your play and avoid large impulsive bets in a single round.

Per spin / hand
You choose
Takes effect
Immediately

โ„๏ธ
COOLING-OFF PERIOD

Take a short break from gambling without permanently closing your account. Choose 1 day, 1 week, 2 weeks, or 1 month. During this period you cannot deposit or play.

Options
1d / 1w / 2w / 1m
Withdrawals
Still available
Cancel
After period ends only

๐Ÿšซ
SELF-EXCLUSION

Permanently or temporarily block yourself from accessing One Casino NZ. This is our strongest tool โ€” choose from 6 months, 1 year, 3 years, or permanent exclusion.

Periods
6m / 1y / 3y / Forever
Takes effect
Within 24 hours
Marketing emails
Stopped immediately

โฐ ORIGINAL FEATURE

REALITY CHECK
NOTIFICATIONS

The Reality Check is a notification system that interrupts your session at regular intervals โ€” every 30, 60, or 90 minutes โ€” and shows you a summary of your current session.

Each notification shows: how long you’ve been playing, your total bets placed, your net result, and prompts you to decide whether to continue or stop. You cannot dismiss the notification without making a conscious choice.

REALITY CHECK โ€” SESSION SUMMARY

โฑ Time played
1 hour 30 min
๐ŸŽฐ Total bets
NZ$180.00
๐Ÿ’ฐ Total winnings
NZ$210.00
Net result
+NZ$30.00
Continue
Stop Playing

๐Ÿ“Š ACCOUNT ACTIVITY

TRACK YOUR
GAMBLING HISTORY

Your account dashboard gives you complete transparency over your gambling activity. Knowledge is the first step to staying in control.

๐Ÿ“Š
Transaction History
Complete log of every deposit, withdrawal, bet and win โ€” filterable by date, game, and type.

๐ŸŽฎ
Game History
Every spin, hand, or round โ€” with bets placed, results, and balance changes recorded.

โฑ๏ธ
Session Duration Log
See exactly how long each session lasted, across all devices and dates.

๐Ÿ“ˆ
Win / Loss Summary
Monthly and all-time net result overview โ€” an honest picture of your gambling spend.

๐Ÿ›ก๏ธ
Active Limit Dashboard
See all your current responsible gambling limits and how much of each remains in the current period.

OUR COMMITMENT TO SAFE GAMBLING

๐Ÿ”ž
AGE VERIFICATION

Mandatory identity verification for all players. No one under 18 can register, deposit, or play at One Casino NZ.

๐Ÿ‘€
BEHAVIOUR MONITORING

Our system monitors patterns that may indicate problem gambling and flags accounts for review by our player protection team.

๐Ÿšซ
NO PREDATORY MARKETING

We never target self-excluded players, players with active limits, or players showing signs of problem gambling with bonus offers.

๐Ÿค
TRAINED SUPPORT STAFF

Our 24/7 support team includes staff trained to identify and sensitively handle gambling-related distress and escalation.

๐Ÿ†˜ NZ SUPPORT SERVICES

FREE HELP IN NEW ZEALAND

All services below are free, confidential, and available to anyone in New Zealand affected by gambling โ€” players and their families.

PROBLEM GAMBLING FOUNDATION NZ

New Zealand’s largest gambling harm prevention organisation. Free counselling, helpline, and online support for players and whฤnau.

0800 664 262
24/7 ยท Free ยท Confidential

pgf.nz โ†’

GAMBLING HELPLINE NZ

Ministry of Health funded helpline providing immediate support, crisis counselling, and referrals to local services throughout New Zealand.

0800 654 655
24/7 ยท Free ยท NZ wide

gamblinghelpline.co.nz โ†’

LIFELINE AOTEAROA

Mental health and crisis support including gambling-related anxiety and depression. Phone, text, and online counselling available.

0800 543 354
24/7 ยท Free call

lifeline.org.nz โ†’

GAMBLERS ANONYMOUS NZ

Free peer support meetings for people with gambling problems. Groups available in Auckland, Wellington, Christchurch, and other NZ cities.

Free Meetings
In-person & online

ga.org.nz โ†’

10 TIPS FOR SAFE GAMBLING

1
Only gamble with money you can afford to lose
Treat it as entertainment spending โ€” like a restaurant or cinema. Never gamble with rent, bills, or savings.

2
Set a budget before you start โ€” and stick to it
Use our deposit limit tools to make this automatic. Decide your limit before you log in, not during a session.

3
Never chase your losses
The outcome of each spin or hand is random. Betting more to recover losses is the most common cause of problem gambling.

4
Set a time limit for each session
Use our session timer tool. Take regular breaks โ€” step away every hour and check how you’re feeling.

5
Don’t gamble when emotional, drunk, or stressed
Alcohol, strong emotions, and stress all impair decision-making. The worst sessions often happen in these states.

6
Gambling is not a way to make money
All casino games have a house edge. Over time, the house always wins. Treat every session as a paid entertainment experience.

7
Balance gambling with other hobbies
Gambling should be one of many leisure activities โ€” not your main source of entertainment or social connection.

8
Know the games you play
Understand the RTP, volatility, and odds before you play. Our slot pages include full paytables and RTP information.

9
Keep track of how much time and money you spend
Review your transaction and session history in your account dashboard regularly. Awareness is a powerful tool.

10
Ask for help early โ€” not as a last resort
The sooner you reach out, the easier recovery is. Contact our support team or a NZ helpline โ€” it’s free and confidential.

๐Ÿ›ก๏ธ
GAMBLING SHOULD BE FUN.
WE KEEP IT THAT WAY.

Our responsible gambling team is available 24/7. If you need to set a limit, take a break, or talk to someone โ€” we’re here. No judgement, just support.

Contact Support
Set My Limits โ†’

Problem Gambling Foundation NZ: 0800 664 262 ยท Gambling Helpline: 0800 654 655 ยท Both free, 24/7, confidential.


Baixar App