In these Terms and Conditions, the following definitions apply:
“We”, “Us”, “Our”, “One Casino NZ” — refers to the operator of the website one-casinonz.com and all associated services.
“You”, “Player”, “User” — refers to any individual who accesses, registers on, or uses our platform.
“Account” — the registered player account created on One Casino NZ, holding your balance, transaction history, and personal details.
“Bonus Funds” — any promotional credits, free spins winnings, or matched deposit amounts awarded under our promotions, subject to wagering requirements before withdrawal.
“Real Money Funds” — NZD deposited directly into your account by you, not subject to wagering requirements.
“KYC” — Know Your Customer verification — the identity and age verification process required before withdrawals and in accordance with AML obligations.
“Wagering Requirement” — the total amount you must wager before bonus funds may be withdrawn. Expressed as a multiple of the bonus amount (e.g. 35× means wagering 35 times the bonus value).
By accessing One Casino NZ, creating an account, or placing a bet, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.
If you do not agree with any part of these Terms, you must not use our services. We reserve the right to update these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes shall be subject to the jurisdiction of New Zealand courts.
To use real money services at One Casino NZ you must create an account. By registering, you confirm the following:
✅You are at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
✅All personal information provided is accurate, complete, and up to date. You will notify us immediately of any changes.
✅You are registering only one account. Multiple accounts per person are strictly prohibited and will result in account suspension and forfeiture of winnings.
✅You are not currently self-excluded from gambling at One Casino NZ or any affiliated site.
✅You are acting on your own behalf and not on behalf of a third party, and the funds deposited are legally yours.
✅You accept full responsibility for maintaining the security of your account credentials. We accept no liability for unauthorised access resulting from your failure to keep credentials secure.
⚠️Providing false information during registration is a breach of these Terms. We reserve the right to suspend your account and withhold funds pending investigation at any time.
🔞Gambling is restricted to persons aged 18 years or older in New Zealand. We are legally required to verify the age of all players before processing any withdrawal or deposit over NZ$500.
We may suspend your account and withhold funds if we suspect you are under 18. Any winnings accumulated by an underage player will be forfeited.
KYC verification requires a valid government-issued photo ID (NZ passport or driver’s licence) and proof of address. Documents must be submitted within 30 days of your first withdrawal request. Failure to complete KYC will prevent withdrawals.
All transactions on One Casino NZ are processed in New Zealand Dollars (NZD). The following conditions apply to all deposits:
Method
Min Deposit
Processing
Visa / Mastercard
NZ$10
Instant
Skrill / Neteller
NZ$10
Instant
Bitcoin / Crypto
NZ$20
Instant
Bank Transfer
NZ$20
1–3 business days
ℹ️Deposits must be made from a payment method registered in your own name. Third-party funding is not permitted.
ℹ️We do not charge deposit fees. However, your bank or payment provider may apply their own charges.
ℹ️Deposits are not reversible once confirmed. If you wish to dispute a deposit, contact support within 24 hours.
You may request a withdrawal of real money funds at any time, subject to the following conditions:
Minimum withdrawalNZ$20
Maximum per transactionNZ$10,000
Processing time (e-wallet)0–24 hours
Processing time (bank transfer)3–5 business days
Withdrawal feesNone (from us)
KYC requiredYes — before first withdrawal
Withdrawals must be made to the same payment method used for your most recent deposit, where technically possible. We reserve the right to request additional documentation before processing any withdrawal as part of our AML procedures.
Bonus funds that have not met wagering requirements are not available for withdrawal. Any attempt to withdraw before meeting requirements will result in forfeiture of the remaining bonus balance.
All bonuses offered by One Casino NZ are subject to the following general conditions. Specific promotions may carry additional terms.
Welcome bonus wagering35× bonus amount
Bonus validity period30 days from issue
Slots contribution100%
Live casino / table games10%
Crash games (Plinko, Aviator)10% (confirm with support)
Max bet while bonus activeNZ$5 per spin / hand
One bonus per householdYes
⚠️Placing bets exceeding NZ$5 per spin while a bonus is active may result in forfeiture of the entire bonus and associated winnings.
⚠️Bonuses are issued for entertainment purposes and do not constitute real money until wagering requirements are fully met.
⚠️We reserve the right to modify, suspend, or cancel any bonus at any time. Players will be notified of significant changes to active promotions.
8
FAIR USE & PROHIBITED CONDUCT
The following conduct is strictly prohibited and will result in immediate account suspension, forfeiture of funds, and potential referral to relevant authorities:
🚫Multiple AccountsOpening more than one account per person, household, IP address, or device.
🚫Bonus AbuseExploiting promotional offers through coordinated play, bonus hunting, or any form of systematic abuse.
🚫Fraud & ChargebacksDepositing funds and subsequently requesting chargebacks from your payment provider.
🚫Money LaunderingUsing the platform to launder money or as part of any fraudulent financial scheme.
🚫Automated PlayUsing bots, scripts, or any automated software to interact with casino games.
🚫CollusionCoordinating with other players to gain an unfair advantage at live dealer or poker tables.
9
GAME RULES & TECHNICAL ISSUES
All games at One Casino NZ are operated by licensed third-party providers. The rules of each game are governed by the provider’s certified RNG and are available in each game’s information panel.
📱Disconnection during a game: If you lose connection during a game round, the round will complete automatically once connection is restored. The result will be final and will reflect your account balance accordingly.
🔧Technical malfunction: In the event of a genuine software error that affects game outcomes, we reserve the right to void affected bets and return stakes. We are not liable for losses arising from third-party technical failures.
✅Game outcomes: All game results are determined by certified RNG software. Crash games (Plinko, Aviator) use provably fair cryptographic RNG that players may independently verify.
📋Maximum payouts: Individual games may carry maximum payout limits set by the software provider. These limits take precedence regardless of the theoretical maximum win displayed.
One Casino NZ is committed to promoting safe and responsible gambling. We offer the following tools free of charge to all registered players:
💰
Deposit Limits
Daily · Weekly · Monthly
📉
Loss Limits
Per period · Auto-lock
⏱️
Session Limits
Auto-logout on timeout
❄️
Cooling-Off
1 day – 1 month break
🚫
Self-Exclusion
6 months – permanent
📞Free NZ Support — Problem Gambling Foundation: 0800 664 262
Self-exclusion requests must be made via email to [email protected] with the subject line “Self-Exclusion Request”. We will process your request within 24 hours and remove you from all marketing communications immediately.
11
ACCOUNT CLOSURE & SUSPENSION
You may close your account at any time by contacting us at [email protected]. Any remaining real money balance will be returned to you following KYC verification.
We reserve the right to suspend or permanently close any account, and withhold funds pending investigation, if we have reasonable grounds to believe any of the following:
•A breach of these Terms and Conditions has occurred
•The account holder is or may be under 18 years of age
•Fraudulent activity, money laundering, or collusion is suspected
•We are required to do so by law, regulation, or court order
•A chargeback has been filed against a deposit to your account
To the maximum extent permitted by New Zealand law, One Casino NZ shall not be liable for:
•Any loss of profits, revenue, data, or opportunity arising from your use of the platform
•Service interruptions caused by third-party providers, internet outages, or force majeure events
•Unauthorised access to your account resulting from your failure to secure your credentials
•Game results that are technically correct per the certified RNG but unfavourable to the player
To raise a dispute, contact our support team at [email protected] within 14 days of the event in question. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 business days. If you are not satisfied with our resolution, you may escalate to the relevant licensing authority.
We reserve the right to update these Terms and Conditions at any time. Material changes will be communicated via email or a prominent notice on the website. Continued use of our services following any update constitutes acceptance of the revised Terms.
🛡️
Responsible Gambling
0800 664 262
