Privacy Policy
WHO WE ARE
One Casino NZ (“we”, “us”, “our”) operates the website one-casinonz.com and provides online casino services to players in New Zealand. We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable international data protection standards.
By creating an account or using our platform, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please do not use our services.
DATA WE COLLECT
We collect different categories of personal data depending on how you interact with our platform.
Full name, date of birth, email address, home address, phone number, username and password. This information is required to create and verify your account.
Copies of government-issued photo ID (passport or NZ driver’s licence), proof of address documents (utility bills, bank statements), and payment method verification. Required before your first withdrawal.
Deposit and withdrawal history, payment method details (card last four digits, e-wallet identifiers), transaction records, and bonus usage history. Full card numbers are never stored on our servers.
Games played, bet amounts, session duration, login timestamps, device type and browser, IP address, and in-game behaviour. Used to improve our platform and for responsible gambling monitoring.
Records of your customer support interactions (live chat, email), complaints, and any other correspondence with us. Retained for quality assurance and regulatory compliance.
Cookies, web beacons, pixel tags, and similar tracking technologies. See Section 6 for full details on how we use cookies and your options for managing them.
HOW WE USE YOUR DATA
We use your personal data only for the following clearly defined purposes:
LEGAL BASIS FOR PROCESSING
We process your personal data under one or more of the following lawful bases:
Processing required to fulfil our contract with you — account management, payments, and gaming services.
Processing required to comply with AML, KYC, and New Zealand Privacy Act 2020 obligations.
Fraud prevention, platform security, responsible gambling monitoring, and improving our services.
Marketing communications and non-essential cookies, where you have given explicit consent. Withdrawable at any time.
SHARING YOUR DATA
We do not sell your personal data to third parties. We may share your data with the following categories of recipients only where strictly necessary:
Visa, Mastercard, Skrill, Neteller and cryptocurrency processors to handle your transactions. These providers are PCI DSS compliant and bound by strict data security standards.
Third-party identity verification services used to confirm your identity documents. These providers process data under strict data processing agreements.
New Zealand regulatory bodies, law enforcement agencies, or courts where we are legally required to disclose information — for example, in connection with AML investigations.
Shared fraud detection databases used to identify suspicious activity and protect all players on the platform.
Software providers (such as Pragmatic Play, NetEnt, Play’n GO) may receive limited technical data (session IDs, game results) to operate their games on our platform. No personal identification data is shared.
All third-party service providers who process your data on our behalf are contractually bound to handle your information in accordance with applicable data protection laws and our instructions.
COOKIES & TRACKING
We use cookies and similar technologies to operate our platform, remember your preferences, and analyse usage. You can manage your cookie preferences through your browser settings at any time.
DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.
Duration of account
7 years (AML requirement)
5 years after account closure
3 years
Until withdrawn
26 months
SECURITY
We take the security of your personal data seriously and implement robust technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction.
Despite our best efforts, no data transmission over the internet is completely secure. If you believe your account has been compromised, please contact us immediately at [email protected].
YOUR RIGHTS
Under the New Zealand Privacy Act 2020 and applicable data protection law, you have the following rights regarding your personal data:
You may request a copy of all personal data we hold about you at any time. We will respond within 20 working days.
You may request that we correct inaccurate or incomplete personal data. Update basic details in your account settings, or contact support for document-related corrections.
You may request deletion of your personal data. Note: data required for legal compliance (AML, KYC) cannot be deleted during mandatory retention periods even after account closure.
You may object to processing of your data for marketing purposes at any time. Use the unsubscribe link in any email, or contact support.
You may request a copy of your personal data in a structured, commonly used format (CSV or JSON) for transfer to another service provider.
To exercise any of the above rights, contact our Data Protection team at [email protected]. We may require you to verify your identity before processing your request. You also have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz.
CHILDREN
Our services are strictly for persons aged 18 years or older. We do not knowingly collect personal data from anyone under 18. Age verification is mandatory during the registration and KYC process.
If we discover that personal data has been collected from a minor, we will delete it immediately and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].
THIRD-PARTY LINKS
Our website may contain links to third-party websites, including game providers, payment platforms, and affiliate partners. This Privacy Policy applies only to one-casinonz.com and its subdomains. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
CHANGES & CONTACT
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on the website, and update the “Last Updated” date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Questions about your privacy? Our team is available 24/7. You can also browse, deposit and play with full confidence — all data is encrypted and protected.
